USCIS Contact Center is More a Source of Frustration than Assistance
By Cyrus D. Mehta, Kaitlyn Box*, and Jessica Paszko** The USCIS Contact Center purports to provide tools for checking case statuses online, correcting notices that contain mistakes or were never delivered, and connecting applicants to a representative for live support. However, the Contact Center is more often a source of frustration than assistance. We outline […]